Cancellation Policy – SolarExperts
At SolarExperts, we understand that plans can change. If you need to cancel an order after making payment, we’re here to help—with a few simple steps and guidelines in place.
To request a cancellation, please send an email to our Sales Team* and include the following details:
– Your reason for cancellation
– Your banking details for the refund
*Please note the following timeframes and conditions:*
– *Cancellations made within 48 hours* of placing your order will not incur any penalty.
– *If more than 48 hours have passed, a 5% cancellation fee* will be applied to cover processing and handling costs associated with your order.
We aim to process all valid cancellations and applicable refunds as smoothly as possible.
If you have any questions or need assistance, feel free to reach out to our team—we’re always happy to help!